- IT disconnected from the business community?
- Services abstracted from business need?
- Business change and business adoption path unclear?
- Poor business support for critical business change events?
- Struggling to contextualise the value to the business?
Many organisations embarking on business transformation fail to appreciate the importance of the technology change underpinning the delivery of their business objectives. Those who do, often invest significantly in top-tier consultancies. This mitigates their risk; however, they pay a premium for support that is readily available elsewhere at lower cost. Imperators have worked with and for all of the top-tier consultancies. We offer the same services, at reduced cost, for all organisations undertaking large or small scale transformation.
Our experience positions us well to understand the pros and cons of business change approaches. Underestimating the business impact of change is common. Many initiatives fail when the business cannot embrace the change, undermining the activity, and often resulting in significant wasted investment. Working with Imperators, you will leverage our experience and optimise your change initiative. We understand how to define service strategy, cost benefit analysis, outsourcing, service procurement and improvement planning, recovery and realignment, operating model construction and execution, and service transition planning and delivery.
By adopting approaches that fit your business, and are aligned to the activity, we will help you mitigate adoption risk and increase your chances of success.
Case Study 1 – Dealing With Disconnects
Two years prior to our engagement, our client, a mid-sized Financial Services organisation, had outsourced its IT services. A series of avoidable errors meant that the end service wasn’t properly embedded within the business and this not only prohibited growth, but also destabilised daily operations. Compounding these difficulties was system instability and a lack of proactive dialogue between both parties, which meant that the business couldn’t progress key initiatives that to succeed needed the support of a reliable technology back end.
Initially, we were asked to resolve the technology issues; however, we quickly identified that the fundamental issue was the disconnect between the business and IT functions. Mobilising parallel work streams, we stabilised the platform and, more importantly, changed the way the business worked with the IT departments. By redefining the supporting operational model, we delivered business change restructuring the IT that interfaced across all business lines. With a more measured and transparent dialogue established, this quickly encouraged both parties into a productive relationship that surfaced key issues and allowed development of effective resolution plans.
Case Study 2 – Operation Outsource
Tasked with preparing a large UK-wide client’s IT infrastructure for a business-led outsource, our partner turned to us for help. Faced with wholesale technology, IT operating and business process change, we were engaged to lead the programme planning and mobilisation. That planning recognised the fundamental construct of the whole programme, which was to simplify technology and process and make the subsequent transition and transformation less complex.
Historically led by an internal architecture function, using “best of breed” solutions, the organisation needed to make a technological step change in order for their outsource plan to succeed. We rationalised the technology platform and built a programme to strip out layers of complexity yet protect user functionality and performance.
Through our engagement, our partner significantly reduced the total cost and business change impact of the outsourcing. More importantly, it allowed embedding of the IT operating model within clearly demarked business functional lines. With direct integration of cost and management lines into receiving business functions, the end client gained renewed control over their strategic relationship. Beyond this, the level of IT cost transparency fundamentally transformed the way the business lines consumed and funded IT services. The end client enjoys a well-integrated relationship with their provider and views IT as integral to their core business and not simply a constraining cost burden.