• Unsure how to automate processes?
  • How best to empower teams in new ways of working?
  • Want to update archaic working practice?
  • How to maximise great new skills?
  • Need to reduce the cost of repetitive work?
  • Confused by multiple versions of the truth?

Principles, standards, policies, frameworks, methodologies, tool sets… If you’re not careful you can end up spending more time looking at tools, quick wins and shortcuts than you need for your organisation. Most frameworks have different evolutions, serve different purposes, are different in scope, are based on different principles and structures and are supported by different approaches. It’s crucial to take the best elements that support your business. Reap the rewards of the experience of others and shed the burden of building, teaching, managing and communicating your own bespoke version.

We’ve helped many organisations maximise their capability by identifying the essential methods, models, processes and principles appropriate to them, and, at the same time, allowing the integration and adoption of other disciplines. For example, the alignment of strategic planning through TOGAF and MSP provides a cohesive story explaining change, what the changes are, and how you are going to make them happen. With complete traceability from conception to operation, your future decision making will be based on  better information.

Case Study 1 – Modelling Brings Clarity and Agility

Merging a new business or planning and agreeing an upcoming strategy or looking to undertake significant change requires careful planning and extensive communication. During this period the plans, concepts and priorities are in flux and require consistent and often expensive effort if maintained manually.

Introducing a structured data model that follows both MSP and TOGAF methodologies enables dynamic reflection of changes made by the directorship. This is exactly what we did for our client, by introducing such a model and delivering subject matter expertise, enhancing insight and decision-making capability as plans matured. The benefits of this approach cannot be underestimated when it comes to a clear and thorough view of the Why, What and How. With full traceability from the vision through objectives, and capabilities to technology components and back again, the picture could never be clearer.

Case Study 2 – Service Management Tools. Maximise the Benefits.

A lot of investment in time and money goes into analysing requirements, understanding benefits, planning improvements, and gaining support from the business in making service delivery improvements. The next step to protect that investment and to deliver benefits realisation is ensuring correct assessment for selection of an effective service management tool.

We supported our client in an end-to-end review of all the components and their Information Technology Infrastructure Library (ITIL) maturity. Our findings and recommendations supported benefits realisation through a Services Management restructure that spanned 200 seats, covering tools, process and people. Implementation of the ITIL-compliant service management framework leveraged best practice IT Service Management lifecycle methodologies. By implementing a common service management and work allocation toolset, we realigned the formerly disparate development, project management, compliance, and contract management functions into horizontal group specific capabilities. We rounded out our recommendations through implementing a single service support model and service desk covering the whole group.