- Lacking the capability to deliver?
- Young and inexperienced team?
- Will Enterprise Architecture/Project Management/IT Service Management work wonders for your business?
- Left wondering about which business initiatives your IT budget is allocated against?
- Unsure why costs are escalating?
There are many triggers for making changes to how your IT department works. Perhaps you’ve heard of new methods, or maybe costs are escalating, you may have recently promoted from the ranks and your team just isn’t quite up to speed yet. It’s very likely that with good people, a great team atmosphere and a “can do” culture, the only missing ingredients in delivering excellent results is a steer in the right direction and a helping hand to stay on track.
At Imperators we’re very good at helping review, reinvent, revitalise or simply develop and introduce new and better capabilities. We utilise strategic models to aid planning and implement governance to manage enterprise debt, balancing tactics against strategy. In doing so, we increase the effectiveness, efficiency, agility and durability of your enterprise.
We have extensive experience in due diligence support, smart sourcing and partner selection, engagement and negotiation, architectural road mapping and programme and technology blueprinting. Coupled with our proven methodologies around people, programme structure, process and tools cost analysis, and architectural road-mapping, you’ll see your IT department rise to the challenge of driving successful business outcomes.
Case Study 1 – Building an Enterprise Architecture Capability
Building an Enterprise Architecture function does not happen overnight. Additionally, many of the benefits of such a function are not evident until after a period of successful implementation and operation of plans.
Key to delivering a successful Enterprise Architecture function is getting the right buy-in and understanding from all affected roles. When done well, Enterprise Architecture will provide an organisation with a major competitive advantage through meaningful cost avoidance, better planning and enhanced awareness throughout the organisation.
Through our engagement with our client’s senior leadership, we were able to project an understanding of what such a function would bring, show how we would manage its shape, and mentor the team during the embryonic stages facilitating fast delivery. Under our direction, the team gained experience and confidence quickly, and the management team took comfort from the fact that our guidance and experience kept an objective eye on their outputs. Increased quality and value of the team’s output and the consequent value of that new function demonstrated a positive outcome.
Case Study 2 – An IT Service Management Health Check
Even the best run IT service can benefit from a check-up. We supported our client in undertaking and end-to-end review of their service components and their respective Information Technology Infrastructure Library (ITIL) maturity.
Our approach incorporated an asset baseline of their supporting services tender and due diligence process. We then provided automated asset visualisation and functional service operating framework diagrams and made recommendations for tactical service implementation plans and risk mitigation.
Our findings and recommendations supported benefits realisation through a Services Management restructure that spanned 200 seats, covering tools, process and people. Implementation of the ITIL-compliant service management framework leveraged best practice IT Service Management lifecycle methodologies. By implementing a common service management and work allocation toolset, we realigned the formerly disparate development, project management, compliance, and contract management functions into horizontal group specific capabilities. We rounded out our recommendations through implementing a single service support model and service desk covering the whole group.